Frequently asked Questions

  Are these the same products from the Infomercial?

  Do you have a hair club membership where a customer receives certain packages every couple of months as was done in the 1990s?

  Why is the shipping and handling so high for just 1 product?

  Shipping Rates?

  Are the shipping and handling rates discounted if I order more Packages?

  If I place a very large order of Individual Products, do I get a discount in shipping & handling?

  Shipping to Hawaii or to Alaska?

  Do you ship to Canada?

  Other companies have increased the prices on their products. Are you planning to increase your prices?

  Do you have a return policy?

  Are Loris products color safe?

  Will Loris Memory Hold(R) II light hair spray hold my hair style?

  How often should I use Loris Perfection(R) II?

  Will the Clarifier dry out my hair?

  Will the Clarifier strip out highlights or short term color treatments?

  Are Loris products tested on animals?

  Will storing the products over a long period of time make the products lose their effectiveness?

  Is Lori coming out with any hair coloring products, or does she recommend any?






Answers

   Are these the same products from the Infomercial?

The Infomercial was back in 1991-1992. Products do get updated from time to time. However, some of the current products have not changed from the original formulas, except they have a different fragrance. Those products that have been changed are even better than before. The shampoos and conditioners have been improved and contain Lori,s exclusive blend of ten botanicals, which are great for the hair.


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   Do you have a hair club membership where a customer receives certain packages every couple of months as was done in the 1990s?

No, we do not, and have no plans of starting one. Our customers prefer not to automatically receive packages every few months. They prefer to order when they want and as much as they want.


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   Why is the shipping and handling so high for just 1 product?

The shipping and handling is the same for 1 or 2 products. Unfortunately, small orders of 1 to 2 products are extremely expensive to ship via UPS. They increase their rates often, sometimes every couple of months or weeks. They increased their rates in Dec. 2016. They again increased their rates June 26, 2017 by 5 percent, and they also increased their rates September, 2017. UPS rates will be increased again by 5% effective 12-24-2017. To ship to MOST states now, UPS charges from $15.50+ to $18.00+ for just 2 products. In that case, we will ship via the U.S. Postal Service at our standard rate for 1 or 2 products, unless the U.S. Mail is higher also. USPS increased their rates in January 2016 by $1.00, and again increased rates in January, 2017, for example: two 8.4 oz. bottles cost $12.75 to ship via U. S. Mail. In some cases, it is higher depending on the zone you live. Zone 8 has the highest rate. We will then ship the least expensive method.


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   Shipping Rates?

From time to time, we must increase the shipping & handling rates we charge due to the continuing rate increases we receive from UPS - weekly and even daily sometimes. Small orders (1-2) are extremely expensive to ship via UPS. UPS increased their rates several times in 2014 and have increased them again in 2015. In Dec. 2016, UPS increased their rates again. Effective June 26, 2017, UPS increased their rates by 5 percent. And, September 2017, they again increased their rates. UPS will be increasing their rates by another 5% on 12-24-2017. Shipping to MOST states now can cost from $15.50+ to $18.00+ for 2 products to ship via UPS. This rate is MUCH more than our standard rates. The upside of using UPS is that the package is insured. If the UPS rate is too high, than we will ship via US Mail. The downside is that it is not insured unless you pay extra for the insurance. In some cases, U S Mail is higher than our standard rate. Effective January 17, 2016, the U. S. Mail Service increased their rates by $1.00, making the cost to ship 2, 8.4 oz. bottle products $12.40. Then, January 24, 2017, the U. S. Postal Service increased their rates again and to ship 2 products, the rate is $12.75. In some cases, the rate is higher than $12.75 due to the shipping zone. Zone 8 is the most expensive. We will ship the least expensive way.


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   Are the shipping and handling rates discounted if I order more Packages?

Yes. The more Packages you buy, the more you save on shipping and handling. The actual discount will not show on Your Order Information Confirmation you get online, but when the order is received in our offices, we will discount the shipping and handling when we process your order and charge your credit card. The amount you save will show on your invoice that comes with your order. It can be anywhere from $5.00, $10.00 or more, depending on how many packages you buy and on your shipping zone. Shipping Zone 8 is very expensive to ship to from Southern California.


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   If I place a very large order of Individual Products, do I get a discount in shipping & handling?

Yes, if you order, for example, 8 to 10 Individual Products, we would discount the shipping and handling when we actually receive your order in our offices. The discount will not show on your online order information. The discount amount will be done at the time we process the order and charge your credit card. The discount will show on your Invoice that accompanies your order. The discount can be anywhere between $5.00 to $10.00, and sometimes more. The more you order the higher the discount.


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   Shipping to Hawaii or to Alaska?

Product orders to Hawaii and to Alaska must go by UPS Air rather than our normal UPS ground, so Hawaii and Alaska customers must call our Customer Service Department at 800-962-9022 to obtain shipping costs.


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   Do you ship to Canada?

Sorry, we only ship within the USA. Shipping to Canada, or anywhere outside the USA, is too costly to the customer. The shipment must go by air which is quite expensive, the customer has to pay the Duty Fees, Province Fees, plus pay to have the package delivered to their residence. Some of our Canadian customers have family in the USA and have products shipped to them and then either pick up the products when here on vacation, or have the products sent onto them in Canada by their family member.


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   Other companies have increased the prices on their products. Are you planning to increase your prices?

Since Lori started selling her products online in 2000, she has NOT increased the product prices, even when her costs have gone up. Her goal has always been customer satisfaction first. We will do this as long as we are able, but if costs to operate continue to rise, we may have to increase our product price.


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   Do you have a return policy?

We have a 30-Day Return Policy on our hair products. Returns beyond 30 days will not be eligible for a refund. Shipping and Handling costs are not refundable on returns.


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   Are Loris products color safe?

Yes, all of Loris products are color safe and will not strip color from your hair.


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   Will Loris Memory Hold(R) II light hair spray hold my hair style?

Yes. To achieve the results you want, you should layer the hair spray in the following manner: Spray the hair once. Allow to dry. If you want more hold, spray again. Remember, Lori has always said that layering the hair spray determines the amount of hold you desire.


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   How often should I use Loris Perfection(R) II?

At least once per week, or more, if hair is damaged. Leave on hair for at least 10 minutes, and for deeper conditioning, use heating cap. If you do not have a heating cap, then place an inexpensive plastic shower cap on your head and set under a hair dryer for 10 minutes. Or you can use a hand-held dryer on the hair. Afterwards, RINSE the hair and style as usual.


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   Will the Clarifier dry out my hair?

Loris Clarifier Deep Cleanser does not dry the hair. It simply removes all fixatives from the hair, leaving the hair crystal clean. If your hair feels dry, then it means your hair is dry and you need to treat it with the proper conditioners and moisturizers to bring back the health of the hair. Lori suggests using her Moisturizing Shampoo and her Intensive Daily Conditioner on a daily basis. Then use Loris Perfection II once or twice per week. When health is restored to the hair, then you can resume your normal maintenance program.


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   Will the Clarifier strip out highlights or short term color treatments?

NONE of Loris products will strip color from the hair. Loris Clarifier is a mild product which does not strip color. The Clarifier is designed to pull out any coating of products off the hair, leaving it crystal clean. (Water alone can strip short term hair coloring.)

Clarifier is color safe. If your hair is porous and is in bad condition from chemical abuse, hair color will not hold, or the color will grab on the porous part of the hair. This means your hair color is not taking properly, and your hair needs extra conditioning to bring it back to a normal state.

Note: you can use Loris Perfection II at least twice per week using a heating cap for a minimum of 10 minutes for maximum results. NEVER USE HOT WATER TO WASH OR RINSE YOUR HAIR. Use warm water to wash your hair and follow with a cool rinse. This helps close the cuticle layer of your hair.


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   Are Loris products tested on animals?

NONE of Loris products are tested on animals. Lori tests everything on herself. Lori and staff are animal lovers and believe in protecting these precious creatures that God has given to us to love and enjoy.


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   Will storing the products over a long period of time make the products lose their effectiveness?

If stored, the products should be kept in a cool, dry place.


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   Is Lori coming out with any hair coloring products, or does she recommend any?

Not at this time. Recommends nothing she doesnt oversee.


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